Technical Support Channels
A Sixty–Minute Response Guarantee
Every help request you send to us will be attended to within maximum 1 hour. In case your trouble ticket or e–mail requires additional assistance from an administrator, we’ll without delay forward it and leave a note to notify you that your matter is being worked on. If you make use of our Administration Services package, all of the server management tasks included there will be completed at a time of your preference.
A Premium–Quality Technical Support Service
- We will be at your disposal 24/7/365 to answer any enquiries that you may have connected to our Control Panel or any of the applications that we have installed on your behalf on the dedicated server. In case you also need support with server administration tasks, take a look at our Administration Services package, which includes data backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as installation and troubleshooting services.
An Intuitive Help Section
Every Linux dedicated servers hosting package is fitted out with our free–of–charge Control Panel, which offers an extensive knowledge base and a set of step–by–step video tutorials. Whenever you need help with the Control Panel, just press the Videos or Help buttons in the top right corner.